NHTSA Complaint #11267067 — 2014 DODGE JOURNEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11267067
Vehicle	2014 DODGE JOURNEY
Component	ENGINE
Date of Incident	October 6, 2019
Date Filed	October 8, 2019
Mileage	138,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

OUR 2014 DODGE JOURNEY'S ENGINE IS CONSUMING OIL WITH NO WARNING. WITH NO WARNING LIGHT/ALARM OR PUDDLES OF OIL ON THE GROUND, I HAD TO ADD OVER 3 QUARTS OF OIL TO THE ENGINE. DUE TO THIS, THE ENGINE HAS FAILED BEYOND REPAIR. THIS WAS PRESENTED IN THE MANNER OF HARSH CLANKING AND BANGING WITHIN THE ENGINE WHILE DRIVING DOWN THE FREEWAY. AFTER HAVING IT TOWED TO A LOCAL SHOP, IT WAS FOUND THAT METAL SHARDS WERE CONTAINED WITHIN THE OIL FILTER. THE VEHICLE NOW DOESN'T RUN CORRECTLY EVEN WHEN NOT IN MOTION.

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