NHTSA Complaint #11266744 — 2014 FORD EDGE

POWER SEAT ASSEMBLY IS BROKEN AND IT LOOKS TO BE A COMMON PROBLEM AND IT NEEDS ADDRESSED ASAP BEFORE SOMEONE GET KILLED. MY FAMILY AND I WERE DRIVING ON THE INTERSTATE AND THE SEAT MADE A VERY FAST "ZIP" OR "RATCHETING" NOISE AND IMMEDIATELY TILTED BACKWARDS SEVERAL INCHES CAUSING ME TO SWERVE ALL OVER THE ROAD BUT GAINED CONTROL OF THE VEHICLE. IN MY SEARCH OF THIS PROBLEM, I FOUND IT WAS A VERY COMMON PROBLEM AND A VERY EXPENSIVE FIX ALL THE WHILE FORD KNOWING ABOUT IT, BUT NOT FIXING THE WEAK PROBLEMS CAUSING THIS. THIS IS 100% A SAFETY FACTOR FOR EVERYONE ON THE ROADWAYS AND IT NEEDS ADDRESSED NOW BEFORE IT BECOMES A STATISTIC WITH INJURIES OR WORSE GRAVESTONES. THE PART AT FIRST GLANCE AND EDUCATED GUESS IS TO BE THE MOTOR DRIVE GEARS OR WHAT FORD IS CALLING "RAILS". THEY EXPECT YOU TO PURCHASE THE WHOLE "SEAT ADJUSTER" BT4Z-7861711-D FOR WHAT IS 100% A ROAD SAFETY HAZARD.