NHTSA Complaint #11349655 — 2014 FORD EDGE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11349655
Vehicle	2014 FORD EDGE
Component	SEATS
Date of Incident	July 31, 2020
Date Filed	August 16, 2020
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

POWER SEAT ASSEMBLY IS BROKEN AND IT LOOKS TO BE A COMMON PROBLEM AND IT NEEDS ADDRESSED ASAP BEFORE SOMEONE GET KILLED. MY FAMILY WAS DRIVING ON THE INTERSTATE AND THE SEAT MADE A VERY FAST "ZIP" OR "RATCHETING" NOISE AND IMMEDIATELY TILTED BACKWARDS SEVERAL INCHES CAUSING ME TO SWERVE ALL OVER THE ROAD. IN MY SEARCH OF THIS PROBLEM, I FOUND IT WAS A VERY COMMON PROBLEM AND A VERY EXPENSIVE FIX ALL THE WHILE FORD REFUSES KNOWING ABOUT IT

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