NHTSA Complaint #11266169 — 2018 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11266169
Vehicle	2018 FORD ESCAPE
Component	ENGINE
Date of Incident	August 22, 2019
Date Filed	October 4, 2019
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MY FORD ESCAPE 2018 WITH 10,000 MILES, I WAS DRIVING AND ALL OF A SUDDEN THE CAR STARTING VIBRATING AND I HAD TO DRIVE 15 MILES PER HOUR TO THE DEALERSHIP. THE SERVICE DEPARTMENT PUT IT ON THE COMPUTER AND DETERMINED THE PISTON HAD CAUSED THE ENGINE TO BE BLOWN. THIS WAS THE FIRST OF SEPTEMBER AND I HAVE NOT RECEIVED A DATE FOR THE REPAIR BEING DONE. THE PARTS DEPARTMENT SAYS THEY KEEP EMAILING FORD AND ARE NOT RECEIVING ANY DATE ON PARTS BEING SENT. THE CAR IS COVERED BY WARRANTY AND FORD IS PAYING FOR RENTAL BUT I WOULD LIKE TO KNOW STATUS ON REPAIR AND IF IT WILL HAPPEN AGAIN. IF SO WHAT CAN I DO TO GETTING A NEW CAR?

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