NHTSA Complaint #11266132 — 2016 FORD FOCUS

TL* THE CONTACT OWNS A 2016 FORD FOCUS. AFTER REVERSING OUT OF A PARKING SPACE AT 10 MPH, THE VEHICLE WAS SHIFTED INTO DRIVE, AN ABNORMAL NOISE WAS HEARD, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE NOISE CONTINUED WHILE DRIVING AT LOW SPEEDS. ONCE STOPPED, THE VEHICLE WAS UNABLE TO SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO KOONS FORD OF ANNAPOLIS (2540 RIVA RD, ANNAPOLIS, MD 21401) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND CLUTCH NEEDED TO BE REPLACED ALONG WITH THE PCM VALVE. THE CONTACT WAS ALSO MADE AWARE THAT A PORTION OF THE REPAIRS WERE COVERED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A MANAGER TO CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.