NHTSA Complaint #11265935 — 2011 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. WHILE DRIVING 65 MPH, THE TIMING CHAIN FAILED AND CAUSED THE VEHICLE TO LOSE ALL POWER. THE DRIVER WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD. THE DRIVER ATTEMPTED TO RESTART THE ENGINE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO OZARK CHEVROLET (1020 N 18TH ST, OZARK, MO 65721, (417) 297-0091) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN SYSTEM FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. IN ADDITION, THE VEHICLE WAS TAKEN TO THE SAME DEALER ON SEVERAL OCCASIONS FOR A PERIOD OF THREE TO SIX MONTHS FOR NOT OPERATING CORRECTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.