NHTSA Complaint #11265248 — 2016 SUBARU OUTBACK UNKNOWN OR OTHER

Complaint Details

ODI Number	11265248
Vehicle	2016 SUBARU OUTBACK
Component	UNKNOWN OR OTHER
Date of Incident	September 28, 2019
Date Filed	September 30, 2019
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

ABOUT ONCE A WEEK FOR AT LEAST THE PAST YEAR, THE STARLINK SCREEN FREEZES IN EITHER A BLANK SCREEN OR THE SCREEN GIVING CHOICES BETWEEN CD, FM, ETC. MUSIC WILL PLAY BUT NONE OF THE BUTTONS WILL WORK. I HAVE DISCOVERED THAT IF I HOLD DOWN THE ON/OFF BUTTON FOR ABOUT 15 SECONDS OR SO, IT WILL BEEP AND GO BACK TO NORMAL. IT HAPPENS WHEN THE VEHICLE IS FIRST TURNED ON AND IS STATIONARY.

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