NHTSA Complaint #11265228 — 2011 FORD FLEX

ON 09/18/19, I WAS DRIVING HOME WHEN I HEARD A KNOCKING SOUND - LIKE ROCKS KICKING UP UNDER MY CAR. I WAS DRIVING ABOUT 20-25 MPH ON A NEIGHBORHOOD STREET. I DECIDED TO SLOW DOWN AND THEN REALIZED THAT THE CAR WAS SLOWING DOWN FOR ME. I TRIED TO PULL OVER TO THE SIDE AND MY STEERING WAS LOCKED. I RECEIVED NO WARNING LIGHTS AND MY CAR TEMPERATURE REMAINED THE SAME - BETWEEN COLD AND HOT. AFTER GOING TO THE REPAIR SHOP, IT WAS DETERMINED THAT THE WATER PUMP OVERHEATED WHICH CAUSED THE COOLANT TO MIX WITH THE OIL. THE ENGINE WAS DAMAGED BEYOND REPAIR. I AM THANKFUL THAT I WAS IN MY NEIGHBORHOOD WHEN THIS HAPPENED AND NOT A FREEWAY. THE CAR HAS 94,000 MILES ON IT AND I AM THE ORIGINAL OWNER.