NHTSA Complaint #11265223 — 2016 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED TO 30 MPH AND THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO BOB MOORE CHRYSLER DODGE JEEP RAM TULSA (918-664-9750, LOCATED AT 4627 S MEMORIAL DR, TULSA, OK 74145) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS LEFT WITH THE DEALER FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, THE TRANSMISSION INDICATOR ILLUMINATED WHILE THE VEHICLE WAS STILL AT THE DEALER. THE TECHNICIAN STATED THAT SOMEONE FORGOT TO PROGRAM THE COMPUTER. THE TECHNICIAN PROGRAMMED THE COMPUTER. WHEN THE CONTACT DROVE HOME AND TURNED OFF THE VEHICLE, IT WOULD NOT RESTART. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS NOT CONVINCED THAT THE VEHICLE WAS SAFE. THE FAILURE MILEAGE WAS 15,562.