NHTSA Complaint #11258972 — 2015 DODGE JOURNEY

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. AFTER THE CONTACT OWNED THE VEHICLE FOR A YEAR, THE TRANSMISSION FAILED AND THE TORQUE CONVERTER CRACKED. THE VEHICLE WAS TAKEN TO SLIMAN'S SALES & SERVICE (7498 LEAVITT RD, AMHERST, OH 44001, (440) 988-4484) WHERE THE TRANSMISSION WAS REPLACED UNDER WARRANTY. THE VEHICLE HAD SEVERAL UNKNOWN RECALL REPAIRS THAT HAD TO BE SERVICED AFTER THE TRANSMISSION REPLACEMENT WAS COMPLETED. THE CONTACT STATED THAT THE TRANSMISSION INDICATOR FLASHED ON AND OFF SINCE THE INITIAL REPAIR. ALSO, THE ALTERNATOR FAILED AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE STREET ON SEPTEMBER 23, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS, BUT THE SAME INDICATOR FLASHED AGAIN. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNRESPONSIVE. THE DEALER OFFERED TO SELL THE CONTACT A NEW VEHICLE AND LAUGHED AT HER CONCERNS ABOUT THE CONDITION OF HER VEHICLE. THE FAILURE MILEAGE WAS 15,000.