NHTSA Complaint #11258929 — 2001 TOYOTA TACOMA

SEPTEMBER 28, 2019 [XXX] [XXX] RE: [XXX] 2001 TOYOTA TOYOTA MOTOR SALES, U.S.A., INC. P.O. BOX 259001 PLANO, TX 75025-9001 TO WHOM IT MAY CONCERN: MY DAUGHTER [XXX] PURCHASED THE ABOVE TOYOTA TACOMA IN 2014. AMBER WAS NEVER NOTIFIED THERE WAS AN ISSUE FOR A RUST PROBLEM AND FRAME WITH CORROSION. PLEASE SEE PICTURE BELOW. AFTER A LENGTHY WAIT ON THE PHONE, THE PROBLEM WAS ADDRESSED BY THIS INFORMATION: THE FRAME ISSUES DO NOT HAPPEN OVERNIGHT. THIS TOYOTA EMPLOYEE STATED, SHE WAS SURPRISED THAT NO ONE THAT EVER WORKED ON THE TOYOTA TRUCK SAID THERE WAS AN ISSUE. I FIND THIS VERY IRONIC SINCE TOYOTA KNEW THERE WAS A PROBLEM AND DID NOT CONTACT THE OWNERS OF THE VEHICLE. THE FRAME IS RUSTED COMPLETELY THROUGH TO THE POINT THAT IT IS NOT SAFE TO DRIVE IS MY DAUGHTER SUPPOSED TO REPLACE A BAD FRAME THAT YOU PUT UNDER THERE? NO WAY. THE CASE WORKER THAT SHE SPOKE TO WAS NOT HELPFUL WITH NO REGARD WHATSOEVER TO THE MONEY MY DAUGHTER HAD LOST ON THEIR WORTHLESS PRODUCT MUCH LESS HER SAFETY THAT WAS PUT AT RISK DRIVING THEIR PRODUCT WITH THE FAULTY FRAME THAT THEY USED. MY FAMILY/FRIENDS WILL NEVER BUY A TOYOTA PRODUCT AGAIN. BOTTOM LINE: MY DAUGHTER HAS BEEN DRIVING IN A VEHICLE THAT COULD HAVE RESULTED IN THE DEATH OF HER AND MY LOVED ONES. TOYOTA KNOWS THAT THE FRAMES OF THEIR 1994-2004 VEHICLES (800,000 OF THEM) ARE DEFECTIVE. YET, TOYOTA HAS NEVER RECALLED THESE VEHICLES. THEY SHOULD BE REPAIRED, BOUGHT BACK, OR REPLACED BY TOYOTA. HOW MANY INDIVIDUALS WILL HAVE TO BE INJURED OR DIE BECAUSE THIS PROBLEM IS NOT ADDRESSED? VERY SAD SITUATION. SINCERELY [XXX] C.C. WWW.NHTSA.GOV NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION 1200 NEW JERSEY AVENUE, SE WASHINGTON, DC 20590 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR