NHTSA Complaint #11616924 — 2001 TOYOTA TACOMA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11616924
Vehicle 2001 TOYOTA TACOMA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

We purchased a 2001 Toyota Tacoma Prerunner from a used car lot in Omaha NE. We have had it for 3 months and recently had a mechanic look over the vehicle for repairs. The mechanic indicated the frame is rusted through and the truck is unsafe to drive. The mechanic indicated that there was a recall on the frames possibly, so we followed up with Toyota. Toyota told me that there is no frame recall, but instead they did a "Customer Support Program" in relation to the frame, but it had expired. Toyota told us there is nothing they can do for us. My concern is that Toyota has a known issue, a safety issue, concerning their vehicles but will not rectify it. I would like Toyota to be held liable for their substandard product, no matter how long it has been. A quick Google search about Toyota and recalls is that they are not good at reporting them to you, or their service centers are not good at making sure all recalls are taken care of, and I feel that this is something that needs to be investigated - and in my case, rectified.

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