NHTSA Complaint #11257925 — 2014 FORD FUSION

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 73 MPH, A WARNING INDICATOR ILLUMINATED TO STOP DRIVING THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER, SHIFTED INTO PARK, AND TURNED OFF THE VEHICLE AS THE ENGINE SUDDENLY REVVED ON ITS OWN. THE CONTACT RESTARTED THE VEHICLE AND SLOWLY DROVE TO THE NEAREST PARKING LOT. WITHOUT THE CONTACT DEPRESSING THE ACCELERATOR PEDAL OR SHIFTING THE GEARS, THE ENGINE REVVED BACK UP AND THE VEHICLE BEGAN TO MOVE IN REVERSE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND MOVED THE GEAR IN PARK. WHEN THE CONTACT LOOKED AT THE GEAR SHIFTER, SHE NOTICED THAT THE GEAR HAD NOT MOVED FROM THE PARK POSITION DESPITE MOVING IN REVERSE. THE CONTACT TOWED THE VEHICLE TO VALLEY FORD (LOCATED AT 910 S 1ST STREET, YAKIMA, WA 98901, 509-453-3125), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE FAILURE OCCURRED WHILE AT THE SHOP. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBERS: 19V362000 (POWER TRAIN) AND 18V471000 (POWER TRAIN), WHICH WERE RELATED TO THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.