NHTSA Complaint #11257682 — 2018 FORD ESCAPE

I PURCHASED A 2018 FORD ESCAPE USED IN APR OF 2019. IT WAS COSMETICALLY GREAT AND HAD AROUND 25,000 MILES ON IT. IN JUNE OF 2019, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE LOCAL FORD DEALER, WHERE I WAS TOLD THAT IT WAS AN ENGINE MISFIRE ON THE #2 PISTON. THEN WAS TOLD THAT COOLANT HAD LEAKED INTO THE ENGINE AND NOW I WILL REQUIRE THE LONG BLOCK TO BE REPLACED. IT WAS ALSO NOTED THAT THIS IS A COMMON PROBLEM THAT FORD IS AWARE OF, BUT THEY HAVE NOT ISSUED A RECALL. AFTER FURTHER RESEARCH ONLINE, I'VE DISCOVERED THAT MANY PEOPLE ARE EXPERIENCING THE SAME ISSUES: COOLANT LEAKING INTO THE ENGINE AND IT HAVING TO BE REPLACED. IT IS NOW SEPT. 24TH AND I STILL DO NOT HAVE MY CAR. I WAS TOLD THE REASON THAT IT IS TAKING SO LONG IS THAT A LOT OF THE PARTS ARE ON BACK ORDER. THIS REPAIR IS COVERED UNDER MY WARRANTY, SO MY COMPLAINT ISN'T BECAUSE THIS IS TAKING TOO LONG TO GET MY CAR BACK. MY COMPLAINT IS THAT THIS IS NOT A RECALL BY FORD. IT IS A KNOWN AND DOCUMENTED PROBLEM, BUT FORD IS NOT ACTING. IT IS SO MUCH OF A PROBLEM THAT MY VEHICLE HAS BEEN WITH THE DEALER FOR 3 MONTHS BECAUSE THE PARTS ARE ON BACKORDER AND I STILL DON'T HAVE A TIMETABLE OF WHEN I CAN EXPECT THE REPAIRS TO BE DONE. ALSO, MY WIFE HAS BEEN IN CONTACT WITH REGIONAL FORD REGARDING THIS AND THEY ARE NOT PROVIDING MUCH SUPPORT/INFORMATION ON THE MATTER.