NHTSA Complaint #11257196 — 2015 CHRYSLER TOWN AND COUNTRY

ON ONE OF OUR LAST VISITS ON JUNE 12, 2019, I TOOK MY VEHICLE IN BECAUSE IT WAS MAKING AN AWFUL WHINING NOISE AND JOLTING WHEN ACCELERATED AND WHEN I WOULD BRAKE IT WOULD SHAKE. UPON INSPECTION THE DEALER INFORMED US THAT THE WHINING AND JOLTING WAS DUE TO THE TRANSMISSION FAILING AND NEEDED REPLACING THROUGH WARRANTY. THEY ALSO TOLD US MY AUTOMOBILE WAS SHAKING WHEN BRAKING BECAUSE IT NEEDED NEW BRAKES, WHICH WERE NOT COVERED BY WARRANTY. I DECLINED THE REPLACEMENT SERVICE FOR THE BRAKES DUE TO THEIR EXCESSIVE FEES UPWARD OF $800. WE PICKED UP OUR VEHICLE ON JUNE 25, 2019, AFTER THE TRANSMISSION ISSUE WAS ADDRESSED. WE THEN VISITED AN AUTO BRAKE VENDOR AND THEY INFORMED US OUR BRAKES WERE STILL GOOD AND DIDN'T NEED REPLACING, NOT WHAT THE DEALER TOLD US. SO WE DROVE OUR CAR FOR 2 MONTHS WITH AN UNKNOWN SHAKING WHEN BRAKING. COME AUGUST WE BEGIN TO NOTICE THE VEHICLE JOLTING A BIT AGAIN WHEN ACCELERATING. ON AUGUST 28, 2019, WHILE DRIVING THE VEHICLE WITH MY 4 KIDS IN IT AFTER SCHOOL, THE BRAKES GAVE OUT IT; TOOK ME PRESSING THE PEDAL TO THE BOTTOM TO FINALLY GET THE CAR TO STOP, NEARLY MISSING THE CAR IN FRONT OF US. I PULLED OVER IMMEDIATELY AND CALLED THE DEALER BECAUSE I KNEW THIS WAS NOT A SIMPLE BRAKE PAD ISSUE. THE DEALER TOLD ME TO TAKE THE CAR TO THEM IMMEDIATELY. WHEN I ARRIVED THE SERVICE ATTENDANT INFORMED US THAT THE VEHICLE NEEDED TO BE INSPECTED WHICH WOULD PROBABLY NOT BE UNTIL THE FOLLOWING DAY SINCE IT WAS LATER IN THE AFTERNOON. THE FOLLOWING DAY I WAS INFORMED BY THE DEALER THAT THE VEHICLES BRAKE BOOSTER HAD FAILED AND THAT THE TRANSMISSION AND ENGINE HEAD BOLTS WERE BROKEN. HOW IS IT THAT THE TRANSMISSION HEAD BOLTS WERE BROKEN WHEN THEY HAD JUST RECONSTRUCTED IT 2 MONTHS PRIOR AND WHY WAS THE BRAKING ISSUE NOT CORRECTLY DIAGNOSED DURING THAT SAME JUNE VISIT INSTEAD OF TRYING TO SELL ME OVERPRICED BRAKES AND PUTTING MY FAMILY IN DANGER.