NHTSA Complaint #11257174 — 2011 HYUNDAI SONATA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11257174
Vehicle 2011 HYUNDAI SONATA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 90,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I BOUGHT THIS CAR 3 YEARS AGO. EVER SINCE THE DAY I BOUGHT THE VEHICLE, IT MAKES LOUD CLICKING NOISES WHEN YOU TURN THE STEERING WHEEL LEFT OR RIGHT WHILE IN DRIVE AND REVERSE. IN THE 3 YEARS THAT I HAVE OWNED THIS CAR, I HAVE HAD TO REPLACE THE TIRES 4 TIMES, THE BRAKES AND ROTORS MULTIPLE TIMES PER YEAR, TIE RODS, AND CV JOINTS AND YET THE CAR STILL CLICKS WHEN YOU TURN. I HAD THE ENGINE RECALL DONE IN MAY OF THIS YEAR. THEY GAVE ME THE CAR BACK A MONTH LATER. I HAD TO TAKE IT BACK THE VERY NEXT DAY BECAUSE IT WAS LEAKING COPIOUS AMOUNTS OF OIL AND MAKING A CLANKING NOISE THAT WAS NOT PRESENT WHEN I LEFT MY VEHICLE WITH THEM FOR A MONTH. THEY "FIXED" THE OIL LEAK AND TOLD ME THE NOISE WAS FROM MY FRONT BRAKES YET AGAIN. I HAD TO RETURN THE CAR AGAIN A FEW DAYS LATER BECAUSE IT WAS STILL LEAKING OIL! SO THEY "FIXED" THE LEAK A 2ND TIME AND AGAIN SAID THE NOISE WAS FROM MY BRAKES. LESS THAN A WEEK AFTER THAT THE CHECK ENGINE LIGHT CAME BACK ON. I IMMEDIATELY TOOK IT BACK AND WAS TOLD THAT IT WAS JUST A "LOOSE GAS CAP" WHICH I NEVER EXPERIENCED PRIOR TO THE ENGINE BEING REPLACED. THEY CLEARED THE LIGHT AND SENT ME ON MY WAY. I HAD BRAND NEW BRAKES AND ROTORS PUT ON, AGAIN, AND YET THE CLANKING NOISE IS STILL THERE. 5 DAYS AGO, THE CAR BEGAN DRIVING THE WAY IT WAS BEFORE THE ENGINE RECALL, SAME ENGINE FAILURE SYMPTOMS AND MY CHECK ENGINE LIGHT CAME BACK ON A SECOND TIME 3 DAYS AGO. I HAVE NOT HAD TO FILL IT UP WITH GAS IN 8 DAYS SO THERE IS NO WAY THAT IT IS FROM A "LOOSE GAS CAP." MY SEAT BELT LOCKS UP AND STAYS LOCKED UP IF I LEAN FORWARD. I SHOULD ALSO MENTION THAT WHEN I BOUGHT THE VEHICLE I HAD TO INFORM THE MANAGER THAT THE FRONT BUMPER WAS ONLY ATTACHED TO THE CAR BECAUSE SOMEONE DRILLED SCREWS INTO IT TO KEEP IT ON. HE HAD NO IDEA!! I MADE THEM REPLACE IT BEFORE I WOULD BUY THE VEHICLE. THE PAINT IS CONSTANTLY CHIPPING OFF OF THE "NEW BUMPER" THEY PUT ON IT.

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