NHTSA Complaint #11256612 — 2018 MAZDA CX-5

2018-2019 MAZDA CX-5 SOFTWARE ERROR MAY CAUSE ENGINE STALL SAFETY AND EMISSION RECALL 3719F NHTSA CAMPAIGN NUMBER 19V-497. I RECEIVED MAIL SHOWING MY VIN NUMBER IS PART OF A RECALL. I WENT ONLINE TO CONTACT CLOSEST MAZDA DEALER WHICH 3 HOURS DRIVE ONE WAY, AND TRIED TO SCHEDULE AN APPOINTMENT TO HAVE THEM FIX THE RECALLED PART FREE OF CHARGE. WHEN I ENTERED THE VIN NUMBER , IT SHOWED ME THERE ARE NO ACTIVE RECALLS FOR THIS VIN NUMBER , WHICH IS NOT TRUE. I WAS RELIEVED FOR A MOMENT THINKING I DON'T HAVE TO MAKE THE LONG TRIP AFTER ALL, BUT THEN I CHECKED MY VIN NUMBER AGAIN AND MY CAR IS 100% PART OF THE RECALL. WWW.MAZDARECALLINFO.COM ALSO CONFIRMED THIS VIN NUMBER WAS PART OF A RECALL AND WHEN I CLICKED SCHEDULE AN APPOINTMENT IT TOOK ME AGAIN TO THEIR APPLICATION WHICH THEN AGAIN STATED MY VIN NUMBER IS NOT PART OF AN ACTIVE RECALL. I WENT AHEAD AND I SCHEDULED AN APPOINTMENT REGARDLESS, BUT I DO THINK THIS IS BOTH MISLEADING AND DANGEROUS TO HAVE THE ONLINE SCHEDULING APP SEARCH AND STATE THERE IS NO RECALL. I TOOK A SCREEN SHOT, AS THIS IS MOST LIKELY IMPACTING A LOT OF FOLKS THAT TRY TO GET THEIR RECALLED PART FIXED WITH A MAZDA.