NHTSA Complaint #11256455 — 2014 FORD FIESTA

TL* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT STATED THAT THE COOLANT SYSTEM ON THE ENGINE FAILED SEVERAL TIMES. ALSO, WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND STALLED WITHOUT WARNING. ON ANOTHER OCCASION, WHILE EXITING THE HIGHWAY, THE ENGINE COMPLETELY FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. WHEN THE FAILURE INITIALLY OCCURRED, THE CONTACT TOOK THE VEHICLE TO BOB DAVIDSON FORD LINCOLN (1845 E JOPPA RD, BALTIMORE, MD 21234, 410-661-6400) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET WAS DEFECTIVE AND A NEW ENGINE WAS NEEDED. THE CONTACT PURCHASED A USED ENGINE AND PERFORMED THE REPAIR ON HIS OWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.