NHTSA Complaint #11256401 — 2018 JEEP GRAND CHEROKEE ENGINE

Complaint Details

ODI Number	11256401
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ENGINE
Date of Incident	August 1, 2019
Date Filed	September 18, 2019
Mileage	67,670 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING AND THE VEHICLE WAS UNABLE TO BE DRIVEN. IN ADDITION, THE CHECK ENGINE AND ESC WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH CHICAGO DODGE CHRYSLER JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636, (773) 476-7800) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 64535122. THE CONTACT WAS REFERRED TO THE DEALER. THE FAILURE MILEAGE WAS 67,670.

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