NHTSA Complaint #11256390 — 2013 FORD FOCUS

THE POWER STEERING WENT OUT IN MY CAR EARLIER IN THE DAY ON 9/17/19 WHEN I WAS MAKING SOME OF MY ROUNDS FOR WORK. I MADE A STOP AT A BUSINESS, AND WAS ONLY INSIDE FOR A COUPLE OF MINUTES. I GOT BACK IN MY CAR, STARTED IT AND THE STEERING WHEEL WAS VERY HARD TO MOVE. I BACKED OUT AND WENT TO A STORE ABOUT 2 MILES DOWN THE ROAD. CHECKED SOME THINGS, BUT DIDN'T SEE ANYTHING WRONG. STARTED MY CAR AND IT WORKED. LATER THE SAME EVENING MY BOYFRIEND AND I DROPPED OFF OUR KIDS TO GO TO TOWN REAL QUICK. WE WERE ONLY GONE FROM THEM FOR ABOUT 45 MINUTES WHEN WE WENT TO HEAD BACK TO GET THEM AND THE STEERING WASN'T WORKING AGAIN. THERE WAS NO NOISE, NO SIGN, NO LIGHT, NOTHING. IT JUST QUIT. WE CHECKED THE FUSE AND IT LOOKED FINE. IT DOESN'T THROW OUT ANY KIND OF CODE. IT SHOWS THAT IT HAS POWER. WE DID MAKE IT HOME, BEING VERY CAUTIOUS. IT'S NOT WORKING TODAY, SO THAT MEANS I CAN'T DO MY JOB. HOWEVER, WHEN WE STARTED SEARCHING THE INTERNET WE BOTH SEE ALL KINDS OF COMPLAINTS STATING THE SAME PROBLEMS. WHY HAS NOTHING BEEN DONE TO ADDRESS THIS ISSUE? THERE WERE RECALLS FOR THE SAME PROBLEM ON OTHER VEHICLES, BUT NOT THE FOCUS. OBVIOUSLY THERE IS A PROBLEM THAT FORD NEEDS TO FIX.