NHTSA Complaint #11256212 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11256212
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	April 30, 2019
Date Filed	September 17, 2019
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

IN MAY 2019, ALL GAER LIGHTS ON THE SHIFTER P R N D L + - ALL TURNED RED AND THE SCREEN HAD A MESSAGE "SERVICE SHIFTER." IT IS NOT POSSIBLE TO SEE THE SPEEDOMETER WHEN THIS HAPPENS. IT HAS BEEN HAPPENING MORE FREQUENTLY. IT IS A HAZARD, ESPECIALLY WHEN DRIVING DOWN THE HIGHWAY AND THE BELLS RING, YOUR SPEEDOMETER SCREEN DIASAPPEARS AND SERVICE SHIFTER APPEARS. I BROUGHT THIS TO THE ATTENTION OF A JEEP DEALER AND WAS TOLD, YOU CAN STILL DRIVE WHEN THAT OCCURS. THIS IS A DANGEROUS SITUATION. IT NEEDS TO BE INVESTIGATED BY SOMEONE WITH AUTHORITY SOON. WHEN LOOKING ONLINE I DISCOVERED LOTS OF PEOPLE ARE HAVING THE SAME ISSUE.

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