NHTSA Complaint #11256122 — 2017 GMC ACADIA

WHEN PUTTING THE VEHICLE INTO PARK, AN ERROR IS DISPLAYED STATING TO SHIFT THE VEHICLE INTO PARK, EVEN THOUGH THE SHIFTER IS IN P. IN ORDER TO GET THIS MESSAGE TO GO AWAY, I HAVE TO MOVE THE SHIFTER UP AND DOWN MULTIPLE TIMES. COULD TAKE UP TO 20 MIN TO GET THE ERROR TO GO AWAY. I CAN NOT LEAVE THE VEHICLE UNTIL THE ERROR IS OFF BECAUSE THE LIGHTS STAY ON AND WILL DRAIN THE BATTERY. I ALSO NOTICE THAT THE VEHICLE ROLLS A LITTLE MORE AFTER MULTIPLE ATTEMPTS TO GET ERROR MESSAGE OFF. THIS IS CONCERNING THAT IT MAY NOT REALIZE ITS IN PARK AND ROLL INTO ANOTHER VEHICLE CAUSING DAMAGE TO BOTH OR ROLL AWAY. I TOOK TO MY DEALER AND WAS TOLD THIS IS A 'KNOWN' ISSUE AND IS NOT COVERED UNDER WARRANTY, NOR IS THERE A RECALL. I JUST PAID OUT OF POCKET FOR NEW TIRES BECAUSE GM KNEW THE TIRES PLACED WERE 'WEARING' TOO SOON BASED ON MILEAGE. NOW, I AM BEING TOLD I WILL HAVE TO PAY ABOUT $600 TO GET THIS FIXED. GM KNOWS OF ISSUES AND NOT FIXING THEM IS WRONG. THIS IS NOT A NEW ISSUE, HAS BEEN LISTED AS COMPLAINTS FOR THE PAST YEAR, YET GM HAS DONE NOTHING TO FIX AND CONTINUE TO MAKE THE VEHICLE WITH THE SAME ISSUES. FRUSTRATING THAT I HAVE TO SPEND THE MONEY TO FIX AN ISSUE THEY KNOW ABOUT! THIS NEEDS PUSHED BACK TO GM TO HOLD THEM ACCOUNTABLE AND MAKE THIS RIGHT. THE SHIFTER ISSUE SHOULD BE A RECALL AND FIXED.