NHTSA Complaint #11702780 — 2017 GMC ACADIA

The car is in park & ignition button has been hit to turn vehicle off. When engine is turned off all interior, exterior, dash, & ignition switch lights remain on with a notification on the dashboard stating to "shift to park". The doors can not be locked when this message is on the screen. It can take anywhere from 30 seconds to 15 minutes for the lights & dash to go out, allowing you to exit & lock the car. If you exit the car while the message still appears on the dash, not only are the lights on & unable to lock the car, but if someone where to get into the car, without the key fob, they can start the car & drive off. My husband & I were in a shopping center parking lot in July 2025 where the "shift to park" error came on. We sat in the car, 110 degrees outside, for 10 minutes waiting for the car to shut down. Finally we had to exit the car because we could no longer take the heat. My husband went back to the car, 5 minutes late, while I was in the store to see if the car had finally shut down. To his surprise the lights and dash where still on. He noticed the start button light was also still on & thought if he hit the button the lights would shut off, but no, the car actually started & again he did not have the key fob with him. This is a serious issue & needs to be addressed & I do not feel that I should be paying for this repair. My husband unexpectantly passed away in Sept 2025 & now I am left to deal with this on my own. I have to get this issue fixed as I can not take the chance someone will take my car someday nor do I want to continue to sit in my car for 10-20 minutes waiting for it to shut down. The dealership I took it to diagnosed it as due to a faulty switch in the shifter which means its poor workmanship & not related to owner usage. Please add this to the recall list so that I can get it fixed quickly or if I have to get it fixed prior to being approved by you I can at least recoup my money. Thank you