NHTSA Complaint #11255915 — 2012 DODGE DART

TL* THE CONTACT OWNS A 2013 DODGE DART. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF REVERSE. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE AND MANUALLY SLID THE SHIFTER CABLE ONTO THE TRANSMISSION, WHICH ENABLED THE CONTACT TO DRIVE THE VEHICLE. THE INDEPENDENT MECHANIC MENTIONED THAT THE BUSHING THAT WAS CONNECTED TO THE SHIFTER CABLE WAS CORRODED AND DETACHED FROM THE TRANSMISSION. THE INDEPENDENT MECHANIC CONTACTED WEEKS IN BENTON (1627 N MAIN ST, BENTON, IL 62812) TO PURCHASE THE PART NEEDED FOR THE REPAIR AND WAS INFORMED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 19V293000 (POWER TRAIN). THE MECHANIC WAS INFORMED TO BRING THE VEHICLE TO THE DEALER. THE CONTACT WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE DEALER REFUSED TO ORDER THE PART OR SERVICE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.