NHTSA Complaint #11255719 — 2016 HONDA PILOT

OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.