NHTSA Complaint #11255092 — 2008 TOYOTA AVALON

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11255092
Vehicle	2008 TOYOTA AVALON
Component	STRUCTURE:BODY
Date of Incident	February 26, 2019
Date Filed	September 12, 2019
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKING AND MELTING. THE VEHICLE WAS TAKEN TO ELK GROVE TOYOTA (9640 W STOCKTON BLVD, ELK GROVE, CA 95757, (916) 405-8000) WHERE THE GENERAL MANAGER OBSERVED THE DASHBOARD, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE TOYOTA CUSTOMER SERVICE EXPERIENCE CENTER AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WAS PROVIDED CASE NUMBER: 1909100691. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

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