NHTSA Complaint #11253795 — 2014 FORD FIESTA

MY CAR WAS IDLING VERY ROUGH AT START, AND WAS MISFIRING SEVERELY. NO CHECK ENGINE LIGHTS WERE COMING ON. THE PROBLEM WOULD SUBSIDE AFTER DRIVING FOR A COUPLE OF MINUTES, BUT IF THE CAR SAT AND WAS ALLOWED TO COOL FOR ANY PERIOD OF TIME, THE PROBLEM WOULD RETURN. I IMMEDIATELY TOOK IT TO A SERVICE CENTER AT WHICH POINT THE CAR THE CAR WOULD NOT START ANYMORE. I WENT TO START THE CAR IN THE PARKING LOT AND IT WOULD TURN OVER BUT NEVER FIRE AND START. AFTER INVESTIGATION THE SHOP FOUND THE CYLINDER HEAD HAD CRACKED AND MY SPARK PLUGS & CYLINDERS WERE ALL FULL OF COOLANT DUE TO A LEAK. AFTER MINIMAL RESEARCH I FOUND THIS IS A KNOWN ISSUE OF FORD ECOBOOST ENGINES, AND THERE WAS A NATIONWIDE RECALL IN THE UK DUE TO THIS ISSUE CAUSING CARS TO COMBUST INTO FLAMES WHILE DRIVING. HOWEVER, WHEN I CONTACTED FORD THEY TOLD ME THERE WAS NO RECALL IN EFFECT FOR THE SAME CARS IN THE UNITED STATES. MY CAR IS LESS THAN 5 YEARS OLD AND HAS A CATASTROPHIC ENGINE FAILURE THAT WILL REQUIRE A COMPLETE REBUILD, AND COULD HAVE CAUSED A FIRE IN THE ENGINE COMPARTMENT IF I DID NOT IMMEDIATELY TAKE IT FOR SERVICE. THE SHOP IS BUILDING A QUOTE FOR ME THAT I WILL UPLOAD ONCE AVAILABLE.