NHTSA Complaint #11252876 — 2015 CHEVROLET SUBURBAN
ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA
Complaint Details
| ODI Number | 11252876 |
| Vehicle | 2015 CHEVROLET SUBURBAN |
| Component | ELECTRONIC STABILITY CONTROL (ESC) |
| Date of Incident | |
| Date Filed | |
| Mileage | 92,800 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AL |
Consumer Description
WHEN TRAVELING AT SLOW SPEEDS, I.E., PARKING LOT OR RESTAURANT DRIVE-THRU LINE, AND MAKING SHARP TURNS, CAR STABILITRAK WARNING WILL FLASH THEN LOSS OF POWER STEERING AND COMPLETE LOSS OF POWER WILL RESULT. ADDITIONALLY, THE MEDIA ELECTRONICS WILL SHUT OFF AND RESTART PERIODICALLY. THIS DOESN'T NECESSARILY HAPPEN AT THE SAME TIME, ALTHOUGH, THIS NEVER HAPPENS WHEN I AM NOT HAVING PROBLEMS WITH THE STABILITRAK SYSTEM. (SEE PREVIOUS COMPLAINT: 11122704) TOOK CAR FOR SERVICE AT CAPITOL CHEVY ON 8/30/19. THEY SAID NO CODES WERE INDICATED, HOWEVER, THROTTLE BODY WAS DIRTY AND COULD HAVE AN EFFECT ON MY ISSUE. THROTTLE BODY WAS SERVICED/CLEANED. ON SEPT. 2, 2019 I HAD ISSUE WITH MEDIA SYSTEM AND STABILITRAK. WHILE TRAVELING SOUTHBOUND ON I-85, CRUISE CONTROL SET APPROX. 75 MPH, I BRAKED TO DISENGAGE CRUISE SPEED WHEN MEDIA SYSTEM RESET. I PULLED INTO MY DRIVEWAY APPROX. 20 MINUTES LATER AND WHILE TRAVELING AT SLOW SPEED AND TURNING IN MY DRIVEWAY, THE STABILITRAK WARNING CAME ON RESULTING IN LOSS OF POWER STEERING. I WAS NEARLY AT A STOP WHEN IT HAPPENED. SOMETIMES WHEN THE CAR LOSES POWER IN THESE SITUATIONS IT WILL HAVE TO BE JUMPED OFF TO RESTART. WHICH HAPPENED PRIOR TO BEING SERVICED ON 8/28/19. I READ ABOUT SIMILAR STORIES ON CHEVY MESSAGE BOARDS RELATED TO 2015 MODELS,
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