NHTSA Complaint #11252502 — 2019 CHRYSLER PACIFICA PLUG-IN HYBRID

LANE SENSE BEHAVES ERRATICALLY IN CERTAIN CIRCUMSTANCES; ALERTS LOUDLY AND REQUEST HANDS BE PLACED ON THE STEERING WHEEL WHEN THEY ARE ALREADY ON THE WHEEL AND AM TRAVELING SAFELY WITHIN A LANE; NO LANE CHANGES. HAS ALERTED IN DRIVEWAY AS WELL AND ALERTED FOR SERVICE. TOOK TO DEALER AND THEY COULD NOT REPLICATED OR DETERMINE PROBLEM. THEY PROVIDED INFORMATIONAL FLYER ON LANE SENSE BUT IT DOES NOT MATCH REPORTED CONDITIONS/ALERTS I RECEIVED ON AUTO'S CONSOLE. CONSISTENTLY FAILS AND BEHAVES ERRATICALLY GOING NORTHBOUND ON GOLDEN GATE BRIDGE - IN ALL LANES AND ON MULTIPLE OCCURRENCES. OCCURS IN VARIOUS ENVIRONMENTAL CONDITIONS FROM FOG, CLEAR DAY, RAIN, ETC. OCCURS IN MOTION AND WHEN CAR HAS BEEN STILL/STOPPED (IN DRIVEWAY.) SYSTEM ALERTS AND THEN AUTOMATICALLY DEACTIVATES ITSELF. I DON'T KNOW THAT MANUFACTURER AND DEALERS HAVE FULL UNDERSTANDING OF BEHAVIOR; ESPECIALLY THE DETECTION OF WHAT THE CAR BELIEVES ARE NO HANDS ON THE STEERING WHEEL/FEEDBACK TORQUE.