NHTSA Complaint #11252395 — 2018 CHEVROLET VOLT

CHEVROLET SERVICE CASE [XXX] 5/20/19 FOR SAME ISSUE DESCRIBED BELOW SERVICE AT VICTOR CHEVROLET VICTOR CHEVROLET REPLACED BRAKE CALIPERS PROBLEM WAS MINIMIZED FOR A SHORT TIME. 8/27/19 -- BROUGHT THE VEHICLE TO VICTOR CHEVROLET FOR THE SECOND TIME FOR THE SAME PROBLEM * CLUNK IN REAR OF CAR AS IT STOPS. PREVIOUSLY, THE PROBLEM STARTED SMALL AND GOT PROGRESSIVELY WORSE WITH TIME. THE CLUNK MOVES THE CAR SLIGHTLY FORWARD; IT MOVES MORE AS THE PROBLEM WORSENS. * CAR HAS 6700 MILES NOW. IT HAD ABOUT 4500 MILES LAST TIME (VICTOR CHEVY CAN CONFIRM OR CORRECT) 8/30/19 -- CALLED VICTOR CHEVROLET SERVICE. NIKKI TOLD ME THAT THEY TESTED ANOTHER VOLT AND IT HAS THE SAME ISSUE, SO THIS ISN'T A PROBLEM. I SAID IT BECOMES PROGRESSIVELY WORSE, AND NEEDS BE FIXED, AS IT IS A SAFETY ISSUE. AT THE VERY LEAST, I OUGHT NEVER TO HAVE TO PAY FOR FIXING THE ISSUE OR RELATED PROBLEMS REGARDLESS OF THE STATUS OF MY WARRANTY. NIKKI SAID I NEED TO CALL AND TALK TO SERVICE MANAGER (GARY). I SAID HE NEEDS TO RESEARCH AND GIVE ME MORE INFORMATION; I WILL CALL CHEVY MEANWHILE AND CONSULT WITH THEM. 8/30/19 -- CALLED CHEVY (C/S) 800 888 1020 -- JULIAN WILL ESCALATE TO SENIOR ADVISOR TEAM. THEY SAY TWO BUSINESS DAYS. THAT MEANS WEDNESDAY. TODAY IS FRIDAY. CASE NUMBER [XXX] GOALS: 1) KEEP COMMUNICATION IN WRITING AS MUCH AS POSSIBLE SO NO MISUNDERSTANDINGS 2) FIX THE ISSUE. SOUNDS LIKE MAYBE THERE IS A RECALL NEEDED IF MANY VOLTS HAVE THE SAME PROBLEM. PERHAPS CHEVY CORPORATE CAN RESEARCH THE PROBLEM AND MINIMIZE TRIPS TO SERVICE (UGH. SUCH A HASSLE TO DROP OFF A CAR) 3) IF ISSUE CAN'T BE FIXED, OBTAIN IN WRITING FROM CHEVY A WAIVER SO THAT ANY FUTURE REPAIRS DIRECTLY OR INDIRECTLY RELATED TO THIS PROBLEM ARE WARRANTY COVERED INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT