NHTSA Complaint #11252234 — 2015 CHRYSLER 300

TL* THE CONTACT OWNS A 2015 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT FELT THAT THE STEERING WHEEL WAS LOOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO ED TOMKO CHRYSLER JEEP DODGE (33725 WALKER RD, AVON LAKE, OH 44012, 440-933-3500), BUT THEY WERE UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE AND CONTINUED TO EXPERIENCE THE FAILURE. ON ONE OCCASION, WHILE ATTEMPTING TO MAKE A LEFT TURN, THE "POWER STEERING ASSIST NOT ACTIVE" WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS UNABLE TO COMPLETE THE TURN. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE FOLLOWING DAY, THE CONTACT DROVE THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED A COST ESTIMATE FOR THE REPAIR AND WAS INFORMED BY THE DEALER THAT THEY WOULD ATTEMPT TO SEE IF THEY COULD ASSIST WITH THE COST. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND STATED THAT THEY WOULD WORK WITH THE DEALER TO ASSIST WITH THE COST OF REPAIRS. THE DEALER CALLED THE CONTACT BACK A FEW DAYS LATER WHERE HE WAS INFORMED THAT THE MANUFACTURER WOULD NOT ASSIST WITH THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.