NHTSA Complaint #11252230 — 2011 NISSAN MURANO STRUCTURE:BODY

Complaint Details

ODI Number	11252230
Vehicle	2011 NISSAN MURANO
Component	STRUCTURE:BODY
Date of Incident	August 14, 2019
Date Filed	August 29, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

MY VEHICLE'S DOOR LOCK WILL NOT UNLOCK MANUALLY. IF THE AUTO LOCKS STOP WORKING THIS SHOULDN'T STOP ME FROM UNLOCKING MY VEHICLE MANUALLY. MY ORIGINAL INCIDENT WITH THIS ISSUE WAS WITH ME IN THE VEHICLE. I WAS STUCK IN MY TRUCK. I HAD TO CLIMB OVER TO THE PASSENGER SIDE AND GET OUT THAT WAY. MY SECOND INCIDENT WITH THIS WAS ALL OF MY LOCKS DIDN'T WORK WITH THE FOB OR WITH MY KEY (MANNUALLY). THANKFULLY, I WAS NOT INSIDE THIS TIME. I HAD TO CALL ROADSIDE ASSISTANCE. THIS IS A REAL SAFETY ISSUE. DURING ALL OF THESE INCIDENTS, MY VEHICLE WAS STATIONARY.

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