NHTSA Complaint #11252199 — 2012 DODGE DART

TL* THE CONTACT OWNS A 2013 DODGE DART. WHILE ATTEMPTING TO PARK AND DRIVE IN REVERSE, THE GEAR SHIFT FAILED TO SHIFT INTO DRIVE. THE CONTACT ENGAGED THE EMERGENCY BRAKE AND HAD THE VEHICLE TOWED HOME. THE CONTACT STATED THAT THE VEHICLE WAS POWERED OFF, BUT THE REVERSE LIGHTS WERE STILL ILLUMINATED, INCLUDING ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL. IN ADDITION, THE TRANSMISSION CABLE WAS DISCONNECTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V293000 (POWER TRAIN), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO AUTO GRUPO CHRYSLER (1102 CALLE JUAN PEA REYES, SAN JUAN, PR 00924) WHERE IT WAS DETERMINED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.