NHTSA Complaint #11245907 — 2017 FORD EXPLORER
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11245907 |
| Vehicle | 2017 FORD EXPLORER |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | 50,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WV |
Consumer Description
I PURCHASED MY 2017 FORD EXPLORER ON FEB 14 2019 USED FROM A DEALER IN NC. A SHORT TIME AFTER PURCHASING THE VEHICLE I BEGAN SMELLING EXHAUST IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS LOOKED OVER AT MY LOCAL DEALER WHO SAID THEY COULD NOT FIND THE PROBLEM AND SINPLY REPLOACED THE CABIN AIR FILTER WHICH WAS BLACK WHEN IT WAS REMOVED. THE ISSUE PERSISTS AND IS GETTING WORSE EVERY WEEK. THE ISSUE WAS NOT RESOLVED AND THE DEALER ACTED LIKE THEY HAS NEVER HEARD OF THE ISSUE AND DIDNT SEEM TO CARE ABOUT THE COMPLAINT. I WILL BE TAKING THE VEHICLE BACK WEEKLY UNTIL SOMETHING IS DONE AND I WILL NEVER BUY ANOTHER FORD VEHICLE NEW OR USED. I FEEL AS THOUGH I AM BEING DISREGARDED AND MY FAMILY'S HEALTH AND SAFETY ARE AT RISK FROM THIS ISSUE!
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