NHTSA Complaint #11245851 — 2018 FORD ESCAPE

I TOOK MY 2018 FORD ESCAPE WITH 28500 MILES INTO THE DEALERSHIP ON 5/6/19 DUE TO A COOLANT LEAK. AT THAT TIME, THEY REPLACED THE OIL COOLER ASY. ON 6/18/19 WITH 30700 MILES, IT WAS BACK IN FOR THE SAME ISSUE AND DEEMED UNSAFE TO DRIVE. IT HAS BEEN SITTING AT THE DEALERSHIP TORN APART FOR OVER 2 MONTHS NOW DUE TO BACKORDERED PARTS. FIRST IT WAS THE ENGINE, THEN A GASKET, AND JUST THIS WEEK ANOTHER PART! AFTER ONE MONTH OF WAITING, I CALLED FORD MOTOR CO AND REPORTED A CLAIM. SINCE THEN, EVERY WEEK I AM PASSED ON TO ANOTHER PERSON WITH NO ANSWERS FOR ME. EACH ONE SAYS THEY WILL GET BACK TO ME IN 24HRS OR WITHIN A WEEK WHETHER THEY HAVE ANY NEW INFORMATION OR NOT AND THOSE HAVE ALL BEEN BROKEN PROMISES. I'VE BEEN TOLD MY VEHICLE DOES NOT QUALIFY FOR A BUY BACK PROGRAM WITH NO REASON GIVEN. WHEN ASKED FOR A REASON, I HAVE BEEN TOLD TO REFERENCE MY STATES LEMON LAW GUIDELINES. THE CUSTOMER SERVICE REGARDING THIS ISSUE HAS BEEN ABSOLUTELY TERRIBLE.