NHTSA Complaint #11245574 — 2017 FORD F-350

FLEX PLATE AND CONVERTER FAILURE. DRIVING DOWN THE ROAD, WHEN SUDDENLY THE TRANSMISSION SHIFTED FROM 3 INTO 6TH GEAR WITH A LOAD BANG. I DROVE STRAIGHT TO THE DEALERSHIP, EXPLAINED THE ISSUE. THEY CALLED AND SAID THE CONVERTER HAD FAILED. THE TRUCK HAS 61,800 MILES, NA THE FORD DEALERSHIP HAS SERVICES THE TRUCK SINCE IT WAS NEW IN THEIR SHOP. THE DRIVE TRAIN ON THE CONVERTER AND FLEX PLATE IS 60,000 MILES. AFTER DOING MUCH RESEARCH, THE FLEX PLATE STARTS TO GO OUT WHICH IN TURN AFFECTS THE TORQUE CONVENTER. THE TALE TALE SIGN IS WHEN THE STARTER ENGAGES IT MISS HITS OR GRINDS A LITTLE. WHICH STARTED APPROXIMATELY 5 MONTHS AGO (TODAY IS 8/21/19), WHICH WOULD PUT THE ISSUE WELL WITHIN WARRANTY. IVE ALSO FOUND A SERVICE BULLETIN THROUGH THE NHTSA (10160931) WITH A MANUFACTURER'S COMMUNICATION NUMBER OF: SSM 47976. AFTER SEVERAL TALKS WITH THE DEALERSHIP, THEY HAVE TURNED IN A COMPLAINT, HOWEVER, THEY WANT ME THE CONSUMER TO PAY OVER $2,000.00 FOR MANUFACTURERS DEFECTIVE FAILURE I HOPE THIS GET RESOLVED SO OTHER DO NOT GET TAKEN ADVANTAGE OF BY FORD MOTOR COMPANY, THIS WILL BE MY LAST ONE. AFTER DOING SOME RESEARCH, I