NHTSA Complaint #11245495 — 2014 FORD FLEX

2014 FORD FLEX HAS A FEW RECALLS; MY CAR DIDN'T GET THE NOTIFICATION BUT ARE EXPERIENCING RECALL PROBLEMS. MY CAR WON'T START DUE TO FUEL MODULE (FUEL PUMP) THAT HAS BEEN RECALLED. ONE THING WE ALSO COMPLAINED ABOUT IS GAS MILEAGE THE CAR LOST 20%-30% SINCE 2017. FORD MOTOR MANDATED US TO TAKE THE CAR TO THE FORD DEALER ONLY. FORD STATED THEY WOULD PAY ALL COSTS 9/19/19; I ALSO HAD TO PAY TO HAVE THE CAR TOWED TO THE LOCATION. NOW FORD MOTOR COMPANY STATED THEY WILL ONLY PAY A SMALL PORTION OF THE AMOUNT. THE DEALER HAS CONTACTED ME AND STATED THAT FORD MOTOR COMPANY WILL NOT PAY ANYTHING. THE PART HAS BEEN RECALLED ON OVER 75,000 2014 FORD FLEX. THE CAR IS CURRENTLY AT THE DEALER AND THEY ARE PUTTING PRESSURE ON ME TO PAY FOR THE REPAIRS. A REPAIR HAS NOT BEEN MADE. GREG JOHNSON AT FRITTZ FORD RIVERSIDE IS THE CONTACT PERSON THERE ‭+1 (951) 687-2121‬; FORD MOTOR COMPANY ‭+1 (800) 392-3673‬. WE ALSO HAD PROBLEMS WITH DEFECTIVE BREAKS THAT ALSO HAVE RECALLS BUT SUPPOSEDLY OUR CAR WAS NOT AFFECTED BUT EXPERIENCED THE SAME ISSUES AS THE PEOPLE WHO RECEIVED RECALLS NOTICES FOR THEIR VEHICLE.