NHTSA Complaint #11129475 — 2014 FORD FLEX

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11129475
Vehicle	2014 FORD FLEX
Component	SERVICE BRAKES
Date of Incident	September 14, 2018
Date Filed	September 14, 2018
Mileage	125,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

TWICE NOW THE TRANSMISSION AND BRAKES HAVE FAILED GOING DOWN OUR DRIVEWAY. WHEN OUR FLEX HAS BEEN GOING DOWN OUR DRIVEWAY AND THE CAR IS IN DRIVE, THE TRANSMISSION MAKES A GRINDING SOUND AND THE BRAKES DO NOT RESPOND AT ALL. ONCE ABOUT A MONTH AGO WE WERE ABLE TO STOP THE CAR USING THE EMERGENCY BRAKE TO STOP THE BEHICLE BEFORE IT ENTERED THE STREET. TODAY THE EMERGENCY BRAKE WAS NOT USED BY A YOUNGER DRIVER AND THE CAR ENTERED THE STREET AT FULL SPEED GOING OVER A CURB AND HITTING A MAILBOX AFTERWHICH THE EMERGENCY BRAKE WAS DEPLOYED. THE CAR WAS TURNED OFF THEN BACK ON AND EVERYTHING WAS BACK TO NORMAL. IT IS INCREDIBLY UNSAFE TO HAVE BRAKES AND TRANSMISSION FAIL IN UNISON.

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