NHTSA Complaint #11245117 — 2007 TOYOTA CAMRY

#1 08/19/19 REQUEST #215013 CHAT TRANSCRIPT (E-MAIL)N, DC 2059HIGHWAY #TRAFFIC S I REQUESTED AN EMAIL FOR THIS COMMUNICATION AND WAS DENIED BUT DIRECTED TO COMPLETE THE ONLINE FORM. AUG 9 2019, I COMMUNICATED VIA EMAIL WITH FRED ANDERSON TOYOTA JEFF DEMEYER | SERVICE DIRECTOR 803.796.6650 [email protected] REGARDING STICKY MELTING DASHBOARD OF MY APPROX. 57,000 MI 2007 CAMRY. HIS REPLY " TOYOTA MOTORS NORTH AMERICA WILL NOT ALLOW A DEALER TO PERFORM ANY WARRANTY EXTENSIONS AFTER THEY HAVE EXPIRED. MY ADVISE WOULD BE TO CALL TOYOTA MOTORS AT (800)331-4331 AND START A CASE SEEKING REPLACEMENT OF THE DASH. IF APPROVED, THEY WILL NOTIFY US WITH AN AUTHORIZATION # AND WE CAN PROCEED WITH THE REPLACEMENT"AUG 10 2019, SPOKE WITH CUSTOMER SERVICE REPRESENTATIVE (SUSAN) @ TOYOTA MOTORS AT (800)331-4331 REGARDING DASH REPLACEMENT APPROVAL. SERVICE REQUEST DENIED!! OF COURSE THEY HAVE NO RECORD OF MY EVER DISCUSSING THIS MATTER WITH AN ADVISOR PRIOR TO THE WARRANTY NOTIFICATION. TO PARAPHRASE THE CUSTOMER SERVICE REPRESENTATIVE "TO PROVIDE AN EXCEPTION FOR ONE CUSTOMER WOULD MEAN THE EXCEPTION TO BE PROVIDED TO ALL CUSTOMERS", WE HAVE PARAMETERS IN PLACE WHICH DOES NOT ALLOW REPAIR BEYOND THE WARRANTY ENHANCEMENT EXPIRATION DATE".I HAVE REVIEWED THE COMPLAINTS @ TOYOTA MOTOR CORPORATION CUSTOMER CARE SERVICE. A CONSUMER POSTED A COMPLAINT JULY 2O 2019 REGARDING HIS 2007 CAMRY, "I JUST PURCHASED THIS CAR TWO WEEKS AGO AND NOTICED WITHIN A COUPLE OF DAYS A GLARE ON THE WINDSHIELD THAT NOT ONLY CAUSED A PROBLEM WITH BEING ABLE TO SEE THROUGH THE WINDSHIELD AT ON COMING TRAFFIC BUT IT ALSO CAUSED A HEADACHE FROM STRAINING TO SEE. UPON FURTHER INVESTIGATION, I NOTICED THE DASH WAS EXTREMELY STICKY, FINALLY REALIZING THE DASH WAS LITERALLY MELTING! THIS IS A TERRIBLE LIABILITY! THIS CAR ONLY HAD 138, 000 MILES WHEN I PURCHASED IT AND SHOULD STILL BE ELIGIBLE....FORM #2