NHTSA Complaint #11245002 — 2017 SUBARU OUTBACK

YESTERDAY MORNING, I STOPPED MY SUBARU IN ORDER TO BACK INTO A PARKING SPACE. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE. WHILE MY FOOT WAS STILL ON THE BRAKE AND I WAS CHANGING GEARS FROM DRIVE TO REVERSE, THE ENGINE STARTED ACCELERATING FULL-THROTTLE. I HAD TO PRESS THE BRAKE PEDAL VERY HARD TO PREVENT THE CAR FROM GOING DOWN THE HILLSIDE BEHIND THE PARKING LOT. I PUT THE CAR BACK IN PARK WITH THE ENGINE REVVING FULL-THROTTLE AND TURNED THE IGNITION OFF. AFTER THIS INCIDENT THE CAR OPERATED NORMALLY ' UNTIL TODAY. TODAY, MY CAR WAS PARKED IN MY DRIVEWAY IN FRONT OF MY GARAGE. WHEN I STARTED THE CAR EVERYTHING SEEMED FINE ' UNTIL, WITH MY FOOT ON THE BRAKE, I ATTEMPTED TO CHANGE GEARS FROM PARK TO DRIVE. AGAIN THE ENGINE IMMEDIATELY AND UNEXPECTEDLY ACCELERATED FULL-THROTTLE. AS I WAS MOVING THE GEAR SHIFTER FROM PARK TO REVERSE TO NEUTRAL TO DRIVE, I AGAIN HAD TO PRESS THE BRAKE PEDAL VERY HARD TO PREVENT THE CAR FROM BACKING INTO MY GARAGE DOOR. I IMMEDIATELY CALLED MY SUBARU DEALER BUT COULD NOT REACH THE SERVICE DEPARTMENT. AFTER 10-12 RINGS I GOT A MESSAGE INSTRUCTING ME TO LEAVE A MESSAGE FOR THEM TO CALL ME BACK SINCE THEY WERE CURRENTLY EXPERIENCING HEAVY CALL VOLUME DUE TO AN INCREASE IN RECALL ISSUES. I CALLED BACK AND GOT THROUGH TO SOMEONE IN THE SERVICE DEPARTMENT AND EXPLAINED THE PROBLEM TO THEM. THEY SAID THEY WERE UNFAMILIAR WITH THIS PROBLEM ON SUBARU OUTBACKS.