NHTSA Complaint #11634973 — 2017 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11634973
Vehicle 2017 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

I drive 2.5miles to work, Tuesday [XXX], I was turning into the parking lot and my car just cut off. I couldn't use flashers, restart it, put it in park or anything else. I called my husband to come help. I thought maybe the battery cable might have come loose. It was dead. I couldn't get out, if I let my foot off the brake it would roll backwards, going into the road and I didn't want it to hurt anyone. It started smoking from the drivers front side of engine. I called my husband back and said please hurry. It took approximately 7 minutes for him to arrive. I was on the phone about the smoke when he drove up behind me. He told me to get out of the car it's on fire. He tapped my bumper to keep my car from rolling backwards. I jumped out, called 911.He had sandbags in the back of his truck. He put them under the back tires so it couldn't roll into the traffic. A lady stopped that had a fire extinguisher and [XXX] attempted to put the fire out. It was getting quite large. We couldn't open the hood, he could only spray it in the wheel area up front. He had to get back the fire was getting big. The car then exploded. It was so loud, fire and smoke. I went into work and asked to be let off for that day. I smelled like smoke and my lungs hurt. I inhaled so much smoke. My daughter got me a breathing treatment setup to help with breathing. The fire department came and put the fire out. They were so kind. No police showed up, so we only have a fire department report. The tow truck showed up and took my car away. When we got home we notified our insurance agent. :engine failed, if I had been on a busy street I would have been hit. The car just stopped where it was. Yes our insurance adjuster said it could be looked at by anyone. :Yes my safety and the ones around me were put at risk. My lungs are still suffering. :no it's not been reproduced by anyone I know of. :no, there was no indications that pointed at something being wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

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