NHTSA Complaint #11244520 — 2013 FORD FOCUS

TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE CONTACT ATTEMPTED TO MOVE THE GEAR SHIFTER OUT OF PARK, THE SHIFTER WOULD NOT ENGAGE AND FAILED TO FUNCTION WITHOUT WARNING. THE VEHICLE WAS TOWED TO HUNTINGTON BEACH FORD (18255 BEACH BLVD, HUNTINGTON BEACH, CA 92648, 714-842-6611) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER REPLACED THE DUAL CLUTCH SYSTEM INSIDE THE TRANSMISSION; HOWEVER, THE FAILURE RECURRED WITHOUT WARNING. WHILE THE CONTACT'S WIFE WAS DRIVING 20 MPH, THE TRANSMISSION SHIFTED OUT OF GEAR AND THE RPMS INCREASED. THE DRIVER ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, HOWEVER, THE VEHICLE STALLED AND FAILED TO MOVE. THE VEHICLE BEGAN TO RESUME NORMAL OPERATION AND WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THEY REPLACED THE ENGINE, THE ACTUATORS, BOTH CLUTCHES, THE ENGAGEMENT BEARING, AND THE TRANSMISSION CONTROL MODULE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED AN EXTENDED WARRANTY REGARDING THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN A WARRANTY EXTENSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,906.