NHTSA Complaint #11244517 — 2019 JEEP CHEROKEE

2019 JEEP CHEROKEE LATITUDE STALLS WHILE THE VEHICLE IS IN DRIVE. THE ENTIRE VEHICLE SHUTS DOWN, THE BATTERY LIGHT DISPLAYS, AND THE VEHICLE MUST BE STOPPED, PUT IN PARK, AND RESTARTED. THIS ISSUE WAS NOTED BY A RECALL EARLIER THIS YEAR BY JEEP, BUT SERVICE FOR THE RECALL WAS INEFFECTIVE AND ISSUE REMAINS. BOTH EXPERIENCES WERE WHILE THE CAR WAS IN MOTION (DRIVING) AT APPROXIMATELY 35 MILES PER HOUR BOTH ON LOW GRADE INCLINES. THE FIRST EXPERIENCE WAS WITH LESS THAN 1,000 MILES ON THE VEHICLE AND THE 2ND EXPERIENCE WAS AT APPROXIMATELY 35,000 MILES. ALSO, THE SPEED CONTROL OF THE VEHICLE IS INCONSISTENT WITH BOTH LURCHING AT TAKE OFF AND SLOW ACCELERATION. *DT *DT CONSUMER STATED THE JEEP WAS TAKEN INTO THE DEALERSHIP FOR THE FINAL LEG OF THE OIL CONSUMPTION TEST. UPON SPEAKING WITH THE DEALERSHIP, THEY STATED THAT, IN THE LAST WEEK, JEEP ACKNOWLEDGED AN ENGINE OIL CONSUMPTION ISSUE WITH THIS MAKE AND MODEL. WE WERE FURTHER TOLD THAT A NEW ENGINE WILL BE ORDERED FOR THE JEEP BUT BECAUSE OF THE MASS AMOUNT NEEDED, IT IS A 2-3 MONTH WAIT. IN THE WAIT TIME, WE HAVE BEEN INSTRUCTED TO CHECK AND PURCHASE OIL FOR THE JEEP EVERY 2-3 WEEKS OR AS NEEDED.*JB