NHTSA Complaint #11243359 — 2014 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11243359
Vehicle	2014 JEEP CHEROKEE
Component	ENGINE
Date of Incident	August 6, 2019
Date Filed	August 12, 2019
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SEIZED AND THE ENGINE REVVED AS THE ACCELERATOR PEDAL WAS APPLIED. WHEN THE BRAKE PEDAL WAS APPLIED, THE RPMS INCREASED TO HIGH. THE "SERVICE TRANSMISSION" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER DODGE JEEP RAM (1800 W 104TH AVE, WESTMINSTER, CO 80234, (720) 907-0928), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE DEALER STATED THAT A SOFTWARE UPDATE WAS NEEDED AND THE OIL WAS LOW. THE REPAIRS WERE MADE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE AN OIL CHANGE WAS COMPLETED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO A LOCAL DEALER. THE FAILURE MILEAGE WAS 88,000.

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