NHTSA Complaint #11243281 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	11243281
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	August 12, 2019
Date Filed	August 12, 2019
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ACCELERATING FROM A STOP, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR FLASHED. COOK COUNTY FORD (1000 S HUTCHINSON AVE, ADEL, GA 31620, (229) 896-7411) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WOULD BE NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 125,000. *TT

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