NHTSA Complaint #11243225 — 2015 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11243225
Vehicle	2015 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	August 10, 2019
Date Filed	August 12, 2019
Mileage	52,250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WHILE DRIVING, THE RADIO AND MAPPING SYSTEM WILL SUDDENLY STOP WORKING. THERE THEN IS NO WAY TO RESET THE MAP AND/OR RADIO, OTHER THAN TO STOP THE VEHICLE, TURN IT OFF AND THEN RESTART IT. SOMETIMES, IT TAKES MORE THAN ONE RESTART TO HAVE THE SYSTEM BACK TO RUNNING NORMAL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION AND ON VARIOUS TYPES OF ROADWAYS OR HIGHWAYS. IT HAS HAPPENED ON VARIOUS DATES, BUT THE MOST RECENT OCCURRENCE WAS ON AUG. 10, 2019.

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