NHTSA Complaint #11581700 — 2015 TOYOTA HIGHLANDER

The contact owns a 2015 Toyota Highlander. While stopped at a gas station with the engine on, the contact's wife smelled an abnormal, burning odor coming from the vehicle without warning. Upon inspecting the vehicle, the contact's wife saw flames shooting from the dashboard near the infotainment system; the contact's wife and children immediately exited the vehicle. The fire department was called to the scene and extinguished the fire. The contact's wife suffered minor burns on her right hand but did not seek medical attention. The contact had the vehicle towed back home where it remained in the contact's possession. The manufacturer was notified of the failure and a claim was filed. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 104,000.