NHTSA Complaint #11243146 — 2019 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11243146
Vehicle	2019 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	August 9, 2019
Date Filed	August 11, 2019
Mileage	4,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VT

Consumer Description

WHEN DRIVING VECHICLE AT ABOUT 50-55MPH BATTERY LIGHT AND STOP/START TECHNOLOGY LIGHT COMES ON ON THE DASH.SHORTLY AFTER I LOSE POWER STEERING.THIS HAS HAPPENED THREE TIMES.VERY DANGEROUS SINCE YOU CAN LOSE CONTROL OF VECHICLE.I HAVE BEEN ABLE TO PULL OVER AND SHUT DOWN AND RESTART VECHICLE TO REGAIN CONTROL.SEEMS TO HAPPEN RANDOMLY.BROUGHT TO DEALOR AFTER TWO TIMES.THEY FLASHED AND UPDATED SOFTWARE,SO THEY TOLD ME.HAPPENED AGAIN AFTER ABOUT 7-10 DAYS.VERY DANGEROUS.VECHICLE UNDER WARRANTY.JEEP DOES NOT SEEM TO KNOW THE CAUSE OR THE SOLUTION.PLEASE HELP BEFORE SOMETHING HAPPENS TO SOMEBODY.VECHICLE WAS TRAVELLING STRAIGHT,IN MOTION.WHEN STOPPED AT LIGHT OR SIGN,COULD NOT TURN.POWER STEERING WAS LOST.ENGINE STILL ON,BUT NO TURNING OR STEERING FUNCTION.HAPPENED ONCE ON HIGHWAY,AND TWICE ON CITY STREETS.

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