NHTSA Complaint #11243120 — 2015 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11243120
Vehicle	2015 FORD FUSION
Component	STEERING
Date of Incident	August 1, 2019
Date Filed	August 11, 2019
Mileage	35,944 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

THE STEERING IS MAKING A KNOCKING NOISE WHEN TURN IT 1 WAY OR THE OTHER. TOOK TO MECHANIC AND WAS TOLD 2 BOLTS ARE BROKEN ON THE STEERING GEAR MOTOR. THEY TOLD ME THERE WAS A RECALL #15S14 FROM FORD TO TAKE CARE OF THIS AND THAT THEY WOULD HAVE TO DO THE WORK. TOOK TO FORD DEALER AND THEY SAID THE RECALL IS NOT IN MY STATE OF SOUTH DAKOTA AND THAT I'D HAVE TO PAY $1800 TO HAVE IT FIXED. THE CAR HAS LESS THEN 36,000 MILES AND IS OUT OF THE WARRANTY AND NOT HAPPY THAT IT DOES NOT INCLUDE EVERY FORD FUSION IN THAT YEAR. HAVE CALLED FORD CUSTOMER SERVICE AND HAVE JUST POND ME OFF. THE CAR IS PARKED AS DON'T DARE DRIVE IT!!!

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