NHTSA Complaint #11242799 — 2012 DODGE DART

TL* THE CONTACT OWNS A 2013 DODGE DART. WHILE DRIVING, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND THE REARVIEW CAMERA WAS WORKING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMITH HAVEN CHRYSLER JEEP DODGE RAM (794 JERICHO TURNPIKE, ST JAMES, NY 11780, (631) 863-2000). THE CONTACT INFORMED THE DEALER THAT SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V293000 (POWER TRAIN). THE CONTACT ASKED IF THE RECALL REPAIR COULD BE PERFORMED SINCE SHE WAS ALREADY PRESENT; HOWEVER, SHE WAS INFORMED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REPAIR. THREE HOURS AFTER LEAVING THE DEALER, THE CONTACT ATTEMPTED A U-TURN, BUT HAD TO BACK THE VEHICLE UP TO COMPLETE THE TURN. WHEN THE VEHICLE WAS PLACED BACK IN DRIVE, IT WOULD NOT GO FORWARD. THE CONTACT WAITED UNTIL THE TRAFFIC SLOWED DOWN AND THEN DROVE IN REVERSE TO GET THE VEHICLE ONTO THE SIDE OF THE ROAD. THE VEHICLE FAILED TO TURN OFF. THE CONTACT STATED THAT THE GEAR SHIFTER COULD SHIFT TO OTHER GEARS; HOWEVER, THE VEHICLE STILL DROVE IN REVERSE. AFTER THREE HOURS, THE DRIVER WAS ABLE TO POWER OFF THE ENGINE. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE RECALL. THE DEALER STATED THAT THERE WAS A TEMPORARY REMEDY, BUT IT WAS ON BACKORDER. THE MANUFACTURER WAS NOTIFIED MULTIPLE TIMES OF THE FAILURE AND PROVIDED CASE NUMBER: 59500279. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.